Tips & FAQs

Tips, FAQs & Warranties

Tips

The most important aspect of building a home is when to contact sub-trades and building material suppliers. The best time to purchase stairs is at the drawing stage. We are experienced at quoting from blueprints and can supply a fully detailed pricing based on your specifications, wood choices and architectural styles. 

This is a good reason to get us involved early in your project. Before framing, contact a London Stair and Railing Representative. It is easier to work to your plans than it is to try and fit a stair to a completely framed opening that may not accommodate the complex mathematical formulas or local building codes and can make suggestions to help you select the right combination of stairs for your project. If you are looking for accessories, we stock a number of popular items. See our Products page for more details.
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FAQs

Frequently Asked Questions
    When Is It Best to Talk to a London Stair Rep?

        The best time to start the design process of your stairs is at the drawing stage.  Reason? Building codes vary from city to city, county to county, and country to country. London Stair and Railing works from drawings to provide a quote on all your stair needs.

    What Is the Process When I Order Stairs or Railing Components?

        Once you have decided to use us as your stair and/or railing manufacturer, your order is placed into the production run and a schedule of touchpoints is discussed. Your sales representative can usually answer most of your questions in this regard.

    How Long Does It Take to Make My Stairs And/Or Railing Components?

        Special orders may take a longer period of time and seasonal variations affect scheduling such as peak building times like spring and summer.

    Am I Responsible for Staining, Painting and Carpeting My Stairs?

        Once completed our stairs are ready for finishing.  We cover our hardwood stairs with plastic poly and cardboard to protect them during the building process of new construction and renovations until they are ready to be stained, painted or carpeted.

    Renovating an Older Home and Can't Find Replacement Spindles or Balusters?

        Our shop can custom turn to match most architectural designs. Please have a London Stair and Railing representative visit your project for exact measurements of your requirements or you can send a picture of your sample for pricing.  You can also drop off a sample of your existing spindle.  

    Can I Email My Order?

        YES. We will email back a confirmation of your order along with a confirmation of when your order will be ready. Please click here for our email address. A sales rep will contact you to write up the order. 

    What About Terms & Conditions?

        Payments for builders are Net 30 unless otherwise arranged. Private customers require a deposit and balance paid within specified terms depending on order. Special orders require a 50% deposit before commencement. Balance on completion. If order is cancelled, deposit is non-refundable. Sales representatives can provide full detail of terms and conditions.

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Please Feel Free to Contact Us.

If you need more information on our products, the manufacturing of our stairs and railings, or have questions about planning and installing stairs please feel free to contact us.
Contact

Limited Warranty

London Stair & Railing Co. Ltd. will provide a 1 year limited warranty covering the materials and installation used in manufacturing the stairs and railings. If London Stair & Railing Co. Ltd was not used for installation and our products were only supplied then only the material is covered under warranty.This warranty does not cover any damage caused by misuse or neglect of the product and or the stain and/or paint applied to the stairs and railings by others.

Colour variations in wood are a natural occurrence due to species, age, character and exposure to UV light or sunlight. For these reasons, new and/or replacement may not match display samples and/or existing.
Due to colour variations of product and/or samples, London Stair & Railing Co. Ltd is not responsible for the consumer matching stairs/railings to other wood products, such as cabinets, floors, trim and mouldings.
Natural occurring wood characteristics such as variations in grain, colour, mineral streaks and knots are not considered defects.

Normal exposure to sunlight will bring about changes in the shading of any wood product as it ages. Runners will block sunlight and may give the appearance of discolouring under the runner. This is not a product defect. Rubber backed or other non-ventilated rugs should never be used.
Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, uncontrolled humidity, weather conditions or natural disasters is excluded from the warranty.

Wood, being a natural product, will continue to expand and contract through heating and non-heating seasons. More importantly your interior environmental controls which continually provide stable temperature and relative humidity has more of an effect. London Stair & Railing Co. Ltd. warranty does not cover expansion or contractions resulting in separation between boards or damage caused by low or excessive humidity. Please note that this is the responsibility of the customer to ensure adequate humidity levels are appropriate within the home or it will void the warranty.

Various types of materials are used in the construction of the stair and rail system; each shall be sealed in accordance with manufacturers specifications to protect against various environmental conditions. Make sure to completely seal and inspect all surfaces with two coat minimum on all surfaces. Finishing and or re-finishing must be completed no more then 30 days after stair
and rail have been completed.

London Stair & Railing Co. Ltd. warranty does not cover indentations, scratches, stains or damage caused by negligence, metal tips or plastic feet on furniture, appliances or furniture rolled across hardwood without proper protection, fire, water, moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other abrasives, pets or marks/stains caused by animal water dishes left on tread, insects, spiked heel shoes or with any sharp object protruding from shoes, weather conditions or natural disasters, colour variations, improper maintenance, discolouration/sun damage to stair and railing caused by lack of proper window coverings, wet mopping with water, Murphy’s Oil Soap, Fantastik, Ammonia, Oil based cleaners or Water based liquid wax, insufficient protection, misuse or improper alterations of the original manufactured product.

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